Shipping Policy

At Mini Haven Shop, we’re dedicated to creating joyful spaces for your little ones with our carefully curated selection of baby essentials, kids’ furniture, and decorative home goods. Our shipping and returns policies reflect the same care and attention we put into our products.

Shipping Information

Order Processing

We typically process orders within 1-2 business days after payment confirmation. You’ll receive an email notification with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods to serve our global customers (excluding some Asian and remote areas):

International Shipping

We ship worldwide except to certain Asian countries and remote areas. International customers are responsible for any customs fees or import taxes, which are not included in the shipping cost.

Returns & Exchanges

We want you to be completely satisfied with your Mini Haven Shop purchase. Our return policy is designed to be straightforward while ensuring product quality and safety standards.

Return Policy Overview

• Return Window: 15 days from delivery date
• Condition: Items must be unused, in original condition with all tags and packaging
• Furniture: Must show no signs of assembly or use

How to Return an Item

Step 1: Contact Our Team
Email us at [email protected] within 15 days of receiving your order with:

• Your order number
• Item(s) you wish to return/exchange
• Reason for return
• Whether you prefer a refund or exchange

Step 2: Receive Return Authorization
Within 1-2 business days, we’ll email you:

• Return authorization
• Shipping instructions
• Return mailing label (if applicable)

Step 3: Package and Ship Your Return
Please:

• Repackage items securely in original packaging
• Include all original tags and accessories
• Affix the return label clearly
• For exchanges, indicate your preferred replacement item

Refund Process

• Refund Timing: Allow 3-5 business days for processing after we receive your return
• Refund Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error

Exchange Process

• We’ll ship your replacement item once we receive the original
• You’ll receive tracking information for your new item
• Price differences will be charged/refunded as needed

Special Cases

Damaged or Incorrect Items:
If you receive a damaged or incorrect item:

• Contact us immediately at [email protected]
• Include photos of the damage or incorrect item
• We’ll arrange for replacement or refund without requiring return

Furniture Returns:
Due to the size of kids’ beds, bedroom furniture, and home office pieces:

• You may be responsible for return shipping costs
• Original packaging must be intact
• Assembly must not have been attempted

International Returns:
For customers outside the United States:

• Return shipping costs are the customer’s responsibility
• Customs fees are non-refundable
• Please allow extra time for international returns processing