At Mini Haven Shop, we carefully select each baby essential, kids’ furniture piece, and decorative item to bring joy to your family’s space. While we hope you’ll love every purchase, we understand that sometimes returns or exchanges are needed. Our policy is designed with the same care and attention we give to our products.

Our Return Policy

You may return most items within 15 days of delivery for a refund or exchange. To be eligible for return:

  • Items must be unused, in original condition, and in their original packaging
  • All tags and protective coverings must remain attached
  • Furniture pieces must show no signs of assembly or use

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Baby bedding sets that have been removed from packaging
  • Baby towels & washcloths with removed tags
  • Bath & potty items for hygiene reasons
  • Custom or personalized decor items

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

Step 1: Contact Our Team

Email us at [email protected] within 15 days of receiving your order with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer a refund or exchange
Email Template: Subject: Return/Exchange Request for Order #[Your Order Number] Dear Mini Haven Shop Team, I would like to request a [return/exchange] for my recent order #[Your Order Number]. The item(s) I wish to return/exchange are: – [Product Name] – [Quantity] – [Reason for Return/Exchange] I would prefer: [Refund to original payment method/Exchange for (specify product if known)] Please let me know the next steps. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Receive Return Authorization

Within 1-2 business days, we’ll email you:

  • Return authorization
  • Shipping instructions
  • Return mailing label (if applicable)

Step 3: Package and Ship Your Return

Please:

  • Repackage items securely in original packaging
  • Include all original tags and accessories
  • Affix the return label clearly
  • For exchanges, indicate your preferred replacement item

Refund Process

Once we receive and inspect your return:

  • Refund Timing: Allow 3-5 business days for processing after we receive your return
  • Refund Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error

Exchange Process

For exchanges:

  • We’ll ship your replacement item once we receive the original
  • You’ll receive tracking information for your new item
  • Price differences will be charged/refunded as needed

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us immediately at [email protected]
  • Include photos of the damage or incorrect item
  • We’ll arrange for replacement or refund without requiring return

Special Note for Furniture Returns

Due to the size of kids’ beds, bedroom furniture, and home office pieces:

  • You may be responsible for return shipping costs
  • Original packaging must be intact
  • Assembly must not have been attempted

International Returns

For customers outside the United States:

  • Return shipping costs are the customer’s responsibility
  • Customs fees are non-refundable
  • Please allow extra time for international returns processing

We’re here to help create the perfect space for your little ones. If you have any questions about our returns policy, don’t hesitate to contact our friendly customer care team at [email protected].