Welcome to Mini Haven Shop’s FAQ section! We’re here to help you create the perfect space for your little ones with our thoughtfully designed products and hassle-free shopping experience. Below you’ll find answers to common questions about our products, shipping, returns, and more.
About Our Products
What types of products does Mini Haven Shop offer?
We specialize in high-quality, playful yet practical items for children’s spaces, including:
- Baby essentials (bedding, towels, washcloths)
- Bath and potty items
- Kids’ furniture (beds, bookcases, chairs, desks)
- Home decor (curtains, decorative pillows, rugs)
- Storage solutions
Are your products safe for children?
Absolutely! Safety is our top priority. All our products meet or exceed safety standards for children’s items. We carefully select materials that are durable, non-toxic, and child-friendly.
Ordering & Account Questions
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
How can I track my order?
Once your order ships from our Edmond, Oklahoma headquarters, you’ll receive a confirmation email with tracking information. You can use this to follow your package’s journey to your doorstep!
Shipping & Delivery
What shipping options are available?
We offer two shipping options to meet your needs:
- Standard Shipping ($12.95 flat rate): via DHL or FedEx, arrives in 10-15 business days after dispatch (recommended for time-sensitive orders)
- Free Standard Shipping: via EMS on orders over $50, arrives in 15-25 business days after dispatch (perfect for larger orders or when planning ahead)
Do you ship internationally?
Yes! We’re proud to ship our products worldwide, with some exceptions. Due to logistical challenges, we currently cannot deliver to parts of Asia and some remote areas. Our checkout system will automatically confirm if we can deliver to your location.
What if my delivery is delayed?
While we work hard to meet our delivery estimates, occasionally delays can occur, especially during peak seasons or due to customs processing. If your package is significantly delayed, please contact us at [email protected] and we’ll be happy to assist.
Returns & Exchanges
What is your return policy?
We want you to be completely delighted with your Mini Haven Shop purchase. If you’re not satisfied for any reason, we offer a 15-day return policy from the date of delivery. Simply contact our friendly customer service team at [email protected], and we’ll guide you through our simple return process.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping method for returns.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 3-5 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.
Contact Information
How can I contact Mini Haven Shop?
We’d love to hear from you! You can reach our customer service team at:
- Email: [email protected]
- Mailing Address: 3001 Spyglass Hill Road, Edmond, US 73034
Didn’t find the answer you were looking for? Don’t hesitate to reach out to our friendly customer service team at [email protected]. We’re here to help you create the perfect mini haven for your little ones!